Frequently Asked Questions
What is Omyguide?
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Omyguide is a platform for premium travel guides crafted with precision. Each guide is created by human experts and optimized with AI to provide you with exactly the information you need—no fluff, no generic content.
How much do the guides cost?
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Guides cost between €4.99 and €14.99 depending on the destination and duration. It's a one-time payment with no subscriptions or recurring charges. Once you purchase a guide, it's yours forever.
Do I need internet to use the guides?
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Yes. The guides are accessed online through our app and contain active links to Google Maps, restaurant websites, museums, and attractions that require a connection. To get the most out of your guide's full functionality, we recommend getting a prepaid SIM card with data at your destination. If you're traveling to countries with internet restrictions like China, we suggest using a VPN for unrestricted access.
In what languages are the guides available?
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Our guides are available in 6 languages: Spanish, English, French, German, Chinese, and Russian. You can change the language anytime from the app.
Are the guides updated?
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Yes. Our team constantly updates the guides to ensure the information is always current. Updates are free and automatic once you've purchased the guide.
How do I purchase a guide?
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Simply download the Omyguide app, browse our catalog of destinations, select the guide you need, and complete the secure payment. The guide will be instantly available on your device.
Can I use a guide on multiple devices?
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Yes. Once you purchase a guide, you can access it from any device where you log in with your Omyguide account.
Can I share my guide with other people?
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Yes. You can share your guide with up to 5 people through their email addresses. They'll need to download the Omyguide app and the guide will automatically appear in their "My Guides" section.
How do you select the places and activities for each guide?
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Each guide is designed to maximize your travel experience. We select establishments with proven track records, prioritize authentic local experiences over tourist traps, and include a wide variety of options for every type of traveler: monuments, museums, parks, beaches, restaurants at all price points, nightlife, markets, and shopping. We strategically organize activities by geographic areas to optimize your time and minimize unnecessary travel. Each recommendation includes direct links and verified data, saving you hours of research that would cost you far more than the guide's price.
Do you offer refunds or a guarantee?
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Yes! We offer a satisfaction guarantee: if you're not happy with your guide, you can request a full refund within the first 2 hours of purchase. Only one refund per guide per user is allowed. The process is automatic from the "My Guides" section of the app, no questions asked. We want you to buy with complete confidence.
What does the satisfaction guarantee include?
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Our satisfaction guarantee allows you to request a 100% refund of the price paid within the first 2 hours of purchase. Only one refund per guide per user is allowed. The process is completely automatic from "My Guides" in the app. No explanation needed. The refund is processed through Stripe and, depending on your bank, may take 5 to 10 business days to appear.
Can I add my own notes to the guide?
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Yes. You can add personal notes in any section of the guide. Your notes are automatically saved and synced across all devices where you're logged in.
What exactly does each guide include?
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Each guide includes day-by-day itineraries, interactive maps with exact locations, verified restaurant recommendations, attraction hours, local tips, transportation information, and much more. To see the specific content of each destination, visit the guide's detail page where you'll find a complete description of everything included.
Is it available for iOS and Android?
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Omyguide works on any mobile device, tablet, or computer. For the best experience, visit our website and download the app to install it on your device.
What payment methods do you accept?
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We accept credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay through our secure payment platform Stripe.
Do I need to create an account to purchase?
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Yes. You need to create a free account with your email to purchase and access your guides from any device. The account allows you to sync your purchases, notes, and personalization across all your devices.
Do the guides include public transportation information?
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Yes. Each guide includes practical information about local public transportation, including how to get around between points of interest, tourist transport pass options, and tips for optimizing your trips.
Can I suggest new destinations?
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Absolutely! We value our users' suggestions. You can contact us through the app or our website to propose new destinations you'd like to see on Omyguide.
How many destinations are available?
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We currently have 96 destinations available worldwide, with travel options ranging from weekend getaways to complete routes of up to 21 days. We regularly add new destinations.
Are the guides for all types of travelers?
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Yes. Our guides are designed to adapt to any type of traveler: solo travelers, couples, families, friend groups, adventure seekers, cultural enthusiasts, or those seeking relaxation. We include varied options so everyone can find activities according to their interests, age, and travel style.
